How it works
From packet to certificate, in detail.
Four stages. No app installs, no ID scans, no biometrics. The shortest possible path from "I have a house" to "I have evidence."
Stage 01
Build a packet, once per property.
House rules, an itemized fee schedule, a short welcome, WiFi, door code. Three minutes if you copy our starter; less if you paste from your existing checkout email. The Airbnb "Additional Rules" block writes itself from the same data.
What's in this stage
- House rules — bullet list
- Itemized fee schedule — each fee has a label, amount, and unit
- Welcome message
- WiFi + door code (held back until signed)
- Optional logo + brand color
Stage 02
Send a reservation.
Paste guest name, email, dates, and source (Airbnb / VRBO / direct). We send a branded email — your color, your name in the from-line — with a single signing link. No app for the guest to install.
What's in this stage
- Branded HTML email
- Single signing link per reservation
- Resend supported
- Status moves from draft → sent
Stage 03
Guest taps and signs in ~90 seconds.
On the signing page the guest reviews the welcome, then taps each rule and each fee on its own line. Each tap is a separate acknowledgment. They draw a signature with their finger. We capture timestamp and IP at both click and signed-action.
What's in this stage
- Per-item acknowledgments — never one blanket checkbox
- Drawn signature (image)
- Click IP + signed-action IP
- About 90 seconds on mobile
Stage 04
You get the certificate.
An immutable PDF lands in your inbox and shows up on the reservation. It contains the rules and fees exactly as the guest saw them, the drawn signature, both timestamps with IPs, and a SHA-256 hash of the packet content. Attach it to AirCover, your insurer, or a small-claims filing.
What's in this stage
- PDF certificate
- Two-step audit trail (click + signed)
- SHA-256 hash of packet content
- Stays available for 7 years
Send your next reservation through a packet.
Build one packet, send to one guest. If the next dispute pays for years of Solo, you keep the rest.