Your rules. Their signature.
Before they check in.
Send a branded packet before check-in. Every guest acknowledges each rule and each fee — line by line — and signs. You get a PDF certificate strong enough for AirCover and small-claims court.
Get started free See how it works
- Itemized fee acknowledgments — collectible by Airbnb
- Two-step audit trail — email click + drawn signature
- Tamper-evident — every certificate carries a SHA-256 hash
How it works
From packet to certificate in four steps.
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01
Build a packet.
House rules, itemized fees, welcome, WiFi, door code. Once per property.
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02
Send a reservation.
Branded email to your guest. No app for them to install.
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03
Guest signs in ~90 seconds.
Each rule and each fee is tapped to acknowledge. They draw a signature.
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04
You get the certificate.
PDF with audit trail and content hash. Attach to AirCover or small-claims.
A brass key on the kitchen counter, a packet already signed.
That's the wedge moment.
The artifact
A certificate that holds up.
Every signed packet produces an immutable PDF: the rules and fees exactly as the guest saw them, the drawn signature, two timestamps with IPs (email click + signed action), and a SHA-256 content hash so any later edit is detectable.
This is what you attach to AirCover, your insurer, or the small-claims filing — instead of a screenshot of a chat.
What Prearrive is — and isn't
Intentionally lightweight. Intentionally boring.
What it is
- Signed acknowledgment of house rules + itemized fees
- PDF certificate with a two-step audit trail and SHA-256 content hash
- Evidence you attach to AirCover claims and small-claims filings
- A paste-ready "Additional Rules" block for your Airbnb listing
- One branded link per reservation — your colors, your logo
What it isn't
- ID verification or biometric KYC
- A property-management system or channel manager
- A tourist guidebook with restaurant picks
- Legal advice — the certificate is evidence, not a verdict
- An app the guest has to install
Who it's for
Built for the long tail of hosts.
Solo host
One or two listings, no PMS, runs the calendar on nights and weekends. One denied AirCover claim pays for years.
Free → Solo · $19/mo
Small operator
3–10 properties, often across one metro. Standardize the same packet across every listing instead of stitching DocuSign + Google Docs.
Host · $39/mo
Co-host / boutique
Up to 25 listings, often run as a service for other owners. Custom domain so the packet looks like the manager's own brand.
Pro · $99/mo
Common questions
What hosts ask first.
Is this a legal contract?
No. The certificate is evidence — a tamper-evident record of what the guest saw and acknowledged. It's what Airbnb's Resolution Center, an insurer, or a small-claims clerk wants to see. We don't litigate the dispute for you.
Does the guest need to install anything?
No. They click an email link, tap each rule and fee, and draw a signature on the page. About 90 seconds, mobile-first.
Will Airbnb actually charge the fees?
Airbnb's Resolution Center charges a guest only when the fee was disclosed in the listing AND the guest acknowledged it. We give you a paste-ready "Additional Rules" block for the listing field, plus the signed acknowledgment record — both halves of the requirement.
What about VRBO, Booking.com, direct bookings?
The same packet works for any reservation. Reservation source is captured on the certificate. The Airbnb-block paste is specific to Airbnb's resolution flow; for everything else the certificate is the artifact.
Is Free really free?
Yes — one property, unlimited reservations, no time limit. Guest signing pages carry a small "Powered by Prearrive" footer. Solo ($19/mo) removes that, adds a custom subdomain, and bumps you to the priority send queue.
Send your next reservation through a packet.
Build one packet, send to one guest. If the next dispute pays for years of Solo, you keep the rest.